Last updated on May 16, 2022

 

Terms and Conditions

Please read these Terms of Service (“Terms”) carefully before using the RavCare Health mobile application (the “App”), operated by Censon LLC (“RavCare,” “us,” “we,” or “our”), or the online services we provide (the app and those online services, including all underlying technology, together, the “Services”).  RavCare Services allow registered users to connect and communicate directly with Authorized Providers via the Services.  Authorized Providers are independent contractors who have chosen to use RavCare to provide Authorized Services.  Authorized Providers are NOT employees nor do they otherwise act on behalf of RavCare in providing Services.  The relationship between you and any Authorized Provider, is a professional-client relationship to which RavCare is not a party.

If our Authorized Providers find your care request to use Authorized Services appropriate, they may write you a prescription and send it to a US-licensed pharmacy of your choice, Censon Rx, or a pharmacy affiliate.  Censon Rx offers free same-day delivery nationwide; however, this is based on your prescription network.  Depending on your location, Delivery time may be extended.  Authorized Providers cannot prescribe controlled substances.  Additionally, when receiving RavCare Services, our Authorized Providers may require you to complete a lab test to be fully evaluated.  

Censon Rx participates in a model Organized Health Care Arrangement (“OHCA”) as describe by the Health Insurance Portability and Accountability Act (HIPAA) with Censon LLC for the purpose of operating and sharing best practices of protecting your health information.  The OHCA creates no legal representations, warranties, obligations, or responsibilities between the entities participating in the OHCA beyond following HIPAA best practices.

These Terms govern your access to and use of the Service.  Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms.  These Terms apply to all visitors, users and others who access or use the Service.  By accessing or using the Service you agree (“you”) that you have read and understand these Terms and our Privacy Notice.  If you disagree with any part of the Terms or our Privacy Notice, then you do not have permission to access or use the Service.  We reserve the right to modify these Terms at any time.  All changes will be effective immediately upon posting to the Service and, by accessing or using the Service after changes are posted, you agree to those changes.  Material changes will be conspicuously posted on the App or otherwise communicated to you.

 

Privacy Notice

We may collect certain information about you and from your access to and use of the Service as described in our Privacy Policy, which is incorporated into these Terms and describes our information collection, use, and sharing practices.

 

Age Requirement

By downloading or using our Platform, you represent and warrant that you are at least 18 years of age. Your access to the Platform may be terminated without warning if RavCare believes, in its sole discretion, that you are under the age of 18.

 

License         

Provided you comply with these Terms, RavCare grants you a limited, nonexclusive, revocable, non-assignable, non-transferable, non-sublicensable license to access and use the Service solely for your own personal noncommercial purposes.  These Terms begin upon your creation of a Service account and will continue in effect until termination in accordance with these Terms.

 

Intellectual Property

The Service, including its text, audio, video, graphics, charts, photographs, interfaces, icons, software, computer code, data, trademarks, logos, slogans, names of products and services, documentation, other components and content, and the design, selection, and arrangement of content are and will remain the exclusive property of RavCare or, as applicable, its suppliers and licensors, and is protected by copyright, trademark, and other intellectual property laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of RavCare. Any unauthorized use of any trademarks, trade dress, copyrighted materials, or any other intellectual property belonging to RavCare or any third party is strictly prohibited and may be prosecuted to the fullest extent of the law.  Except as expressly described in these Terms, no licenses, or other rights, express or implied, are granted by RavCare to you under any patent, copyright, trademark, trade secret, or other intellectual property right of RavCare.

 

Compliance with Laws

In connection with your access to and use of the Services, you are responsible for complying with all applicable laws, regulations, and policies of all relevant jurisdictions, including all applicable rules regarding online conduct.

 

Restrictions on Your Use of the Service

You may download and print one copy of the Service’s visible content for your own personal noncommercial use as long as you do not modify or delete any copyright, trademark, or other proprietary notices.

You will not otherwise copy, reproduce, display, duplicate, sell, publish, post, license, rent, distribute, modify, translate, adapt, reverse-engineer, or create derivative works of the Services or any part of the Service without RavCare prior written consent.

You will not use the Services for unlawful purposes.

You warrant that all information you provide to us in connection with your access to and use of the Services is true, accurate, and complete to the best of your knowledge and belief.

You will not submit inaccurate, incomplete, or out-of-date information via the Services, commit fraud or falsify information in connection with your use of the Services, or act maliciously against the business interests or reputation of RavCare.

You will not engage in data mining or similar data gathering or extraction activities or retrieve data or other content from the Services for purposes of creating or compiling that content for any purpose.

You will not access, use, or copy any portion of the Services, including any of its content, through the use of indexing agents, spiders, scrapers, bots, web crawlers, or other automated devices or mechanisms.

You will not use the Service to post, transmit, input, upload, or otherwise provide any information or material that contains any viruses, worms, Trojan horses, logic bombs, time bombs, cancelbots, malware, ransomware, adware, or other harmful computer code or programming routines, including those designed to or that reasonably may disable, damage, impair, interfere with, surreptitiously intercept, or expropriate the Service or any computers, hardware, software, system, data, or networks.

You will not engage in activities that aim to render the Services or associated services inoperable or to make their use more difficult.

You will not register for the Services nor will you use the Service if you are located out of the United States.

We reserve the right to refuse Services, terminate accounts, or remove or edit content in our sole discretion, without notice or liability to you.

Purchases; Payment Information

If you wish to purchase any product or service made available through the Services (“Purchase(s)”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. Information about our collection and use of payment-related information is described in our Privacy Notice. If the credit or debit card information that you submit is incorrect or invalid, your payment will not be processed. We have no responsibility or liability if your credit or debit card is declined by your financial institution.  Refunds, if available, are solely the responsibility of RavCare and are at RavCare’s sole discretion. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase.  The Service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

Refunds

If you booked an appointment through RavCare, you have until 24 hours before the appointment in which to cancel the appointment and receive a full refund.  Cancellations less than 24 hours before the appointment will not result in a refund, but may be applied towards a rescheduled appointment.

If you arranged for lab work through RavCare, you may return your unused lab kit and receive a full refund. In order to receive the refund, please send the unused kit to the address below by writing “Return to Sender” on the USPS shipping label and providing it to USPS. Once the package is on its way back to us, please inform us at https://vitagene.com/help/ and we will issue a refund. Please note that payments for Vitagene DNA testing kits purchased with third-party site vouchers like Groupon, CNN Store, or Joyous, are non-refundable, as are payments for at home Covid-19 kits.

Returns should be sent to:

Valencia Fulfillment Inc.

Attn: Jose Corona, Vitagene

28610 Hasley Canyon Rd

Castaic CA 91384

 

Accounts

You will be required to set up an online RavCare account to use certain features and Services. When you create an account with us, you will be required to submit certain information and will be required to establish a username and password, and you warrant that you are above the age of 18.

You are responsible for maintaining the confidentiality of any information you use in connection with the Services, including your username and password. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You will not transfer your RavCare account to or share your RavCare account with any other person. Your RavCare account is personal to you.

 

Account Suspension, Deactivation, & Termination

RavCare may, for any reason, at any time, and in its sole discretion, suspend, deactivate, or terminate your account or your use of the Service, or terminate these Terms, without notice or liability, including: if you breach these Terms; upon any unauthorized use of your username, password, or RavCare account; if you act in an abusive manner; or if you act in a manner inconsistent with local, state, or federal laws or regulations. If we suspend, deactivate, or terminate your account, you may not create another account without our prior written permission.  You may terminate your account at any time by contacting us.

 

Product & Service Availability

The prices and availability of products and services made available via the Services may change at any time without notice to you.  Prices remain valid while they are listed and offered on the Service.  Prices will be as posted on the Service as of the date and time of your order, as applicable. Availability of products and services may be limited, and products may not be available for immediate delivery. Some products and services may not be available in certain areas.

 

No Warranty

Services are provided “as is,” “as available,” and without any warranty of any kind.  Neither RavCare nor its affiliates, suppliers, or licensors are responsible for providing maintenance or support services for the Services.  RavCare makes commercially reasonable efforts to ensure that all material, data, and other information on the Service is accurate and reliable, but neither accuracy nor reliability can be guaranteed.  RavCare does not warrant or guarantee the quality, completeness, timeliness, or availability of the Service.  RavCare does not warrant or guarantee that the Services will be uninterrupted or error-free, that any defects in the Service will be corrected, or that the Services or the servers that make the Services available are free of viruses or other harmful conditions or components.  RavCare is not responsible for any typographical errors on the Service.

To the extent that information collected through the Service is protected health information, as that term is defined under the health insurance portability and accountability act of 1996 and any regulations promulgated thereunder (“hipaa”), the information is governed by RavCare Privacy Policy, which is available on our Service.  We will only access, use, or disclose protected health information as permitted by applicable federal and state laws, including HIPAA.

To the maximum extent permitted by applicable law, RavCare expressly disclaims all warranties of any kind with respect to the Services, including without limitation those regarding availability, quality, accuracy, merchantability, fitness for any use or purpose, compatibility with any standards or user requirements, title, noninfringement, and any arising from a course of dealing or usage in trade. RavCare has no responsibility for the timeliness, deletion, misdelivery, or failure to store any user communication.

We make no representation that the Service is appropriate or available for use in locations other than the United States. If you choose to access or use the Service from locations other than the United States, you do so at your own risk and you are responsible for complying with applicable laws and regulations.

Your use of the Service is at your own risk and you, alone, are responsible for any damage to your computer hardware, software, systems, and networks, any loss of data that results from the download of any information from the Service, and any other damage that may be incurred.

No advice or information, oral or written, obtained by you from RavCare or in any manner from the Service creates any warranty.

 

Limitation of Liability

To the maximum extent permitted by applicable law, in no event will RavCare, its affiliates, or its or their respective directors, officers, owners, employees, contractors, representatives, consultants, agents, suppliers, or licensors (together, “RavCare parties”) be liable for any direct, indirect, special, incidental, exemplary, punitive, or consequential loss or damage, or any other loss or damage of any kind, arising out of or in connection with the Services or your access to or use of, or inability to access or use, the Services (including without limitation the input of personal and other information into the Services), whether the claim is based in contract, tort (including negligence), strict liability, warranty, or otherwise, and even if a RavCare party has express knowledge of the possibility of the loss or damage.

Your sole and exclusive remedy is to stop accessing and using the Services. Without limiting the foregoing, in no event will RavCare parties’ liability to you exceed $100, even if this remedy fails of its essential purpose.  Some jurisdictions do not allow the exclusion or limitation of certain damages, in which case the above exclusions and limitations may not apply to you.

 

Indemnification

You will indemnify, defend, and hold harmless RavCare from and against all losses, claims, liabilities, demands, complaints, actions, damages, judgments, settlements, fines, penalties, expenses, and costs (including without limitation reasonable attorneys’ fees) that arise out of or in connection with your access to or use of the Service, your misuse of any material, data, or other information downloaded or otherwise obtained from the Services, your order of products and services through the Services, or your breach of these Terms.  We reserve, and you grant to us, the exclusive right to assume the defense and control of any matter subject to indemnification by you.

 

Links to Third-Party Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by RavCare.  RavCare has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that RavCare shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third-party websites or services.  We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

 

Governing Law; Disputes

These Terms shall be governed and construed in accordance with the laws of Wyoming, United States, without regard to its conflict of law provisions.  Any dispute, controversy or claim arising out of or relating in any way to these Terms, including without limitation any dispute concerning the construction, validity, interpretation, enforceability or breach the Terms, shall be exclusively resolved by binding arbitration upon a Party’s submission of the dispute to arbitration. In the event of a dispute, controversy, or claim arising out of or relating in any way to the Terms, the complaining Party shall notify the other Party in writing thereof.  Within thirty (30) days of such notice, management level representatives of both Parties shall meet at an agreed location to attempt to resolve the dispute in good faith. Should the dispute not be resolved within thirty (30) days after such notice, the complaining Party shall seek remedies exclusively through arbitration.  The demand for arbitration shall be made within a reasonable time after the claim, dispute or other matter in question has arisen, and in no event shall it be made after one year from when the aggrieved party knew or should have known of the controversy, claim, dispute or breach. The arbitration shall be conducted by JAMS Mediation, Arbitration and ADR Services.

 

General

RavCare welcomes comments regarding the Service.  If you submit comments or feedback to us regarding the Services, they will not be considered or treated as confidential.  We may use any comments and feedback that you send us at our discretion and without attribution or compensation to you.

RavCare welcomes comments regarding the Service. If you submit comments or feedback to us regarding the Services, they will not be considered or treated as confidential. We may use any comments and feedback that you send us at our discretion and without attribution or compensation to you.

These Terms, including our Privacy Policy, constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.  Any waiver of any provision of these Terms will be effective only if in writing and signed by RavCare.  If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.  The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Any provisions of these Terms that are intended to survive termination (including any provisions regarding indemnification, limitation of our liability, or dispute resolution) will continue in effect beyond any termination of these Terms or of your access to or use of the Service.

RavCare will not be liable to you for any delay or other failure to perform under these Terms that is due to causes beyond RavCare’s control, including without limitation acts of God, acts of a public enemy, terrorism, civil disorders, acts of the United States of America or any state, territory, or political division thereof, fires, floods, earthquakes, blizzards, other extraordinary elements of nature, telecommunications failures, internet failures, and similar causes and events.

These Terms and any other documentation, agreements, notices, or communications between you and RavCare may be provided to you electronically to the extent permissible by law.  Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.

 

Contact Us

If you have any questions about these Terms or the Service, please contact Censon LLC at:

Phone: (877) 999-9563